Damage Claim Process

  • MBcare App Free Screen Damage Protection Definition of Accidental / Liquid damage: This refers to loss to customer’s mobile handset screen due to accidental / liquid damage.
  • In case of accidental and liquid damage to the device screen, Customer is required to generate claim by logging into to mbcareapp.com/claim within 48 hours of discovering the damage.
  • User have to enter IMEI No and upload damage screen photos online.
  • After verification CIN (Claim Identity No) will be generated and user will be redirected to suitable option for claim

Non Cashless Claim Process :

  • Currently this process is not available.

Cashless Claim Process :

  • In Cashless Claim Process call center team will assist pickup drop or courier.
  • Our authorised service partners will fixed the device and send it back to you.
  • In this process user have to pay only Rs.500 for claim handing fees.