Damage Claim Process
- MBcare App Free Screen Damage Protection Definition of Accidental / Liquid damage: This refers to loss to customer’s mobile handset screen due to accidental / liquid damage.
- In case of accidental and liquid damage to the device screen, Customer is required to generate claim by logging into to mbcareapp.com/claim within 48 hours of discovering the damage.
- User have to enter IMEI No and upload damage screen photos online.
- After verification CIN (Claim Identity No) will be generated and user will be redirected to suitable option for claim
Non Cashless Claim Process :
- Currently this process is not available.
Cashless Claim Process :
- In Cashless Claim Process call center team will assist pickup drop or courier.
- Our authorised service partners will fixed the device and send it back to you.
- In this process user have to pay only Rs.500 for claim handing fees.